Customer Service Summit
Customer service is at the core of what we do at Quincy Recycle — solving waste stream problems for manufacturers.
That carries over into every aspect of our business as well. And it’s not taken for granted that superior customer service will just happen. We work at it on a daily basis, and once a year we gather key customer-focused team members in one place and spend several days reviewing and refreshing our efforts.
This year we brought staff from our Indiana, Illinois, Iowa, Missouri and Wisconsin locations to Quincy, Illinois, home of Quincy Recycle.
Senior management, plant General Managers, sales, finance, Account Logistics Coordinators, and corporate support staff all came together to learn, compare notes, and continually improve customer service.
A tour of our subsidiary Quincy Farm Products’ facility with General Manager Jerrod Evans focused on the importance of understanding the needs and requirements of ag producers and how that relates to the types of food waste scrap we receive from food manufacturers.
Our team was able to see first-hand how Quincy Farm Products turns inputs from the food manufacturing process into ingredients and products in the animal feed industry. New equipment and processes are making QFP a flexible and highly competitive player in the industry.
What tied together these tours was how central good customer service is to keeping our business valuable to our suppliers and customers. Timely communications, detailed and accurate reporting, clear and consistent invoicing – every step is necessary if we’re to solve waste stream problems for suppliers and add value to the recyclable material our customers buy from us.
We spent the better part of two days discussing the specifics of customer service at Quincy Recycle. This included getting feedback from internal partners, trading tips on logistics coordination, and openly questioning current practices in order to make them better.
Quincy Recycle’s commitment to customer service is due to an understanding that good customer service is simply good business.
It adds value to our relationship with our customers, improves our performance, and is ultimately profitable for all involved. A true win-win.
Stop Overpaying for Bale Wire: Save More with Quincy Recycle’s Competitive Prices
Bale wire keeps your recycling operation moving, but are you paying too much for it? Many businesses assume they’re getting a fair price, only to find their budget strained by unexpected expenses tied to low-cost, low-quality wire. From wasted time to extra labor, the wrong bale wire can quietly eat into your profits.
Quincy Recycle offers premium bale wire at competitive prices, helping you avoid these costly traps without sacrificing performance. Our wire ensures your bales stay intact, your team stays productive, and your wallet stays healthy.
Ready to rethink what you’re spending on bale wire? Here’s how Quincy Recycle delivers better value for your business.
Why Cheap Bale Wire Costs You More
It’s easy to pick the lowest-priced bale wire, thinking it’ll stretch your budget further. But bargain wire often brings problems that outweigh any initial savings. Here’s what you’re likely facing with low-cost options:
- Unreliable Performance: Inconsistent wire fails to hold bales together, leading to spills that slow down your team and waste materials like cardboard or plastic.
- Extra Labor: When bales break, your staff spends valuable time cleaning up and reprocessing, driving up payroll costs.
- Operational Delays: Frequent wire issues force you to pause your baler, creating bottlenecks that disrupt your entire schedule.
- Hidden Expenses: Replacing failed wire or dealing with rejected bales at recycling centers adds costs you didn’t plan for.
These headaches turn a “deal” into a drain on your resources. Quincy Recycle’s bale wire is priced to balance affordability with dependability, so you avoid these pitfalls and keep your operation on track.
How Quincy Recycle Saves You Money
Our bale wire isn’t just about a lower price tag; it’s about delivering long-term savings that make your business more efficient. Here’s how we help you get more for less:
1. Competitive Pricing for Every Budget
We know cost matters. Quincy Recycle’s bale wire is priced to fit your financial goals, offering premium performance without the premium cost. You’ll spend less upfront and avoid the expenses tied to wire failures.
2. Fewer Disruptions
Our wire is designed to keep bales secure, reducing the chances of breaks that halt your workflow. This means your team can focus on processing materials, not fixing problems, saving you hours of downtime.
3. Fast, Reliable Delivery
Running out of wire can derail your day. We offer nationwide shipping that gets bale wire to your door quickly, so you’re never stuck waiting. Timely delivery keeps your baler running and your schedule intact.
4. All-in-One Convenience
Why juggle multiple suppliers? Quincy Recycle provides bale wire alongside other recycling solutions, like balers and equipment support. This one-stop approach saves you time and simplifies your purchasing process.
By choosing Quincy Recycle, you’re investing in a solution that cuts costs beyond the invoice, helping you work smarter and spend wiser.
Why Price Isn’t the Whole Story
When shopping for bale wire, it’s tempting to focus only on the dollar amount. But a low price doesn’t mean value if the wire causes more problems than it solves. Think of it like buying discount tools–they might be cheap, but they break fast, leaving you back at square one. Quincy Recycle’s bale wire strikes the perfect balance: competitive pricing paired with reliability to keep your bales moving out the door.
Our customers notice the difference. Businesses switching to our wire often find they order less frequently because they’re not burning through replacements. Others save on labor by avoiding the constant cleanup of broken bales. These small wins add up, turning a smart purchase into a strategic advantage.
How to Get Started with Quincy Recycle
Ready to stop overpaying for bale wire? Quincy Recycle makes it easy to switch to a better option. Here’s how to begin:
- Reach Out: Contact us for a free quote tailored to your operation’s needs.
- Pick Your Wire: We’ll help you choose bale ties or box wire that match your baler and materials.
- Enjoy Fast Delivery: Our quick shipping ensures you have wire when you need it.
- See the Savings: Watch your costs drop as disruptions and waste disappear.
We’re here to answer your questions and guide you to the right solution, whether you’re running a small facility or a large plant!
How Quincy Recycle Supports American Industry with Recycling Solutions
In the heart of American industry, where manufacturing and production drive economic growth, managing waste efficiently is more critical than ever. Quincy Recycle stands as a vital partner to businesses nationwide, offering innovative recycling solutions that not only tackle waste stream challenges but also bolster the resilience and competitiveness of U.S. industries. With nearly five decades of experience, a nationwide network, and a commitment to sustainability, Quincy Recycle is redefining how American companies turn waste into opportunity.
Empowering Manufacturers with Tailored Waste Management
American manufacturers, from automotive plants to food processors, face unique waste challenges – scrap metal, plastic byproducts, and paper waste pile up quickly in high-output environments. Quincy Recycle steps in with customized recycling programs that transform these materials into reusable resources. By analyzing each client’s specific waste stream, their team designs solutions that maximize material recovery while minimizing disposal costs. This tailored approach ensures that a manufacturing plant in Michigan or a warehouse in Texas can operate leaner, redirecting funds once spent on waste hauling back into production.
Take, for example, a Midwest packaging plant generating stacks of used cardboard daily. Instead of sending this material to landfills, Quincy Recycle coordinates its collection, processing, and resale to paper mills, creating a closed-loop system that keeps cardboard in circulation. This not only cuts costs for the plant but also reduces the demand for virgin pulp, supporting a more self-reliant American supply chain.
Strengthening the Supply Chain with Nationwide Reach
One of Quincy Recycle’s standout strengths is its national footprint. With facilities strategically located across the Midwest and a robust network of partners spanning the country, they bring recycling solutions to industries wherever they operate. This geographic flexibility is a game-changer for multi-site manufacturers who need consistent, reliable waste management across state lines.
This nationwide reach also supports American industry by keeping recycling local. Rather than shipping waste overseas, Quincy Recycle processes materials domestically, feeding them back into U.S. markets. For instance, plastic waste from a California packaging plant might be reborn as resin for a new product in Ohio, shortening supply chains and reducing reliance on foreign imports – a critical advantage in today’s unpredictable global economy.
Boosting Economic Resilience Through Revenue Opportunities
Recycling with Quincy Recycle isn’t just about waste reduction – it’s about revenue generation. By buying and selling reusable items like Gaylord boxes or processing scrap into marketable commodities, they help businesses uncover hidden value in their waste streams. A furniture maker in Georgia, for instance, might sell its excess cardboard totes to Quincy, who then supplies them to a retailer in Illinois. This exchange creates a new income stream for the manufacturer while keeping materials in use longer.
This focus on economic return is a lifeline for industries navigating tight margins. By offsetting production costs with recycling revenue, companies can reinvest in equipment, workforce training, or expansion – key drivers of American industrial growth. Quincy Recycle’s expertise in commodity trading ensures that businesses get top dollar for their materials, reinforcing their financial stability.
A Partner in America’s Industrial Future
At its core, Quincy Recycle is more than a service provider – it’s a partner in building a stronger, more sustainable American industry. Their work reduces environmental footprints, yes, but it also fortifies the economic backbone of the nation. By keeping resources domestic, creating jobs in recycling and logistics, and helping companies thrive amid global challenges, they’re proving that sustainability and industrial success go hand in hand.
As American industries evolve, Quincy Recycle remains a steady ally, adapting to new materials, regulations, and market needs. Whether it’s a small factory or a sprawling corporation, their mission is clear: turn waste into a win for businesses, communities, and the country. In a time when resilience matters most, Quincy Recycle is helping American industry not just survive, but lead.
Ready to turn your waste into a competitive edge? Contact Quincy Recycle today to discover how their tailored recycling solutions can support your business and strengthen American industry.
Cedar Rapids Starts 2025 With A Bang!
This month, we’re turning the spotlight on our high-performing Cedar Rapids plant, where big things are happening! We checked in with General Manager Chad Crawford to get the inside scoop on all the momentum, wins, and behind-the-scenes magic happening in Iowa. Trust us — you’re going to want to read this one!
We’ve got serious momentum in Iowa as we roll into the second quarter of 2025! We closed out Q1 with a bang — increasing our plant tons sold by over 10% compared to the same period last year. On the brokerage side, we continue to lead the Company and are well on our way to another record-setting year.
At the tail end of 2024, we made a major investment in our facility with the installation of a new baler. It’s been a game changer — easily handling the increased volume coming in and boosting our efficiency. We’ve seen less downtime, better throughput, and more flexibility in how we utilize our plant floor space, which ultimately means more tons shipped each month.
To keep pace with the growth, we’ve also optimized our plant staffing model — ensuring we’ve got the right people in the right places to keep material flowing quickly and efficiently.
But without a doubt, the real driver of our success is our team. Our plant crew has been crushing it, and our office staff continues to perform at a high level. What sets this group apart is the teamwork. They’re not just good at what they do — they’re quick to jump in and help, no matter what’s needed. Around here, you’ll never hear, “that’s not my job.”
Sales Team Highlights
Steve Skidmore (Business Development, 7 years)
Steve is on fire this year! His book of business has grown significantly on both the plant and brokerage fronts, and his pipeline is as full as I’ve ever seen it. I expect 2025 to be his best year yet — and don’t be surprised if he ends up climbing the leaderboard in a big way.
Colin Malanaphy (Sales Coordinator, 6 years)
Colin is managing the largest brokerage book in the Company — over 15,000 tons/month of (mostly) organic waste. This is no small feat, and he makes it look effortless. Truly impressive work.
Katie Plasa (Sales Coordinator, 4 years)
Katie has formed a strong partnership with Steve, and the brokerage business they manage together has taken off. Despite the jump in volume, she’s handled the influx of new accounts like a pro, all while keeping existing relationships running smoothly.
Account Management & Logistics
Gretchen Meyer (Inbound Accounts and Logistics Coordinator, 7 years)
Gretchen continues to be a rockstar — keeping the inbound material flow steady and maintaining great relationships with both drivers and 3rd-party carriers. She’s a natural problem solver and always flags potential issues before they turn into real problems.
Jorge Anaya (Outbound Accounts and Logistics Coordinator, 1 year)
Jorge has hit the ground running in year two. He works closely with our ops team to forecast outbound loads and makes real-time adjustments like a seasoned pro. His upbeat attitude and reliability have been a fantastic addition to the CDR crew.
Operations
Steven Skidmore (Operations Manager, 4 years)
Steven has wrapped up his first full year at CDR and has truly made his mark. He brings energy and enthusiasm every day and has quickly earned the respect of our veteran plant crew. His recent shift and staffing adjustments are already positioning us for continued success through 2025 and beyond.